Developing Building Blocks Of Successful Conversational Agent Deployment

To ensure that conversation agents deployed in the workplace add value and can be maintained, companies need to master three key areas: technology strategy, organizational capabilities, and organizational culture.

Technology Strategy

The deployment of conversation agents requires a clear understanding of the technology behind the bot interface, the execution of tasks, and the management and governance of knowledge.

Bot interface: The bot interface defines how employees interact with the chat agent and is the key factor in fostering adoption. Usability and user experience must be evaluated, defined and validated as early as possible in the development process.

Digital transformation Agency Dubai UAE

Completing tasks: Task completion is the way the bot interfaces with other systems to take information and initiate processes. The bot must be able to access existing sources of truth and serve as a portal to existing record sources.

Knowledge Management and Governance: As the Conversation Agent learns and adapts, the organization must manage and organize the data on which it is made, the responses provided, and how its personality is adjusted.

Organizational Capabilities

Analysts predict that chat agents will disrupt the workings of organizations as well as the type of work the employees do. Offers in the technology market have already begun to examine how conversation agents can enhance business functions, from sales screening to recruitment, meeting and resource planning.

 At Digital transformation Agency Dubai UAE we believe that the range of solutions available through talk interfaces will continue to extend to all functions and areas of the business. Businesses will need to integrate new skills to support the deployment of conversation agents. They will also need to redefine operations to get the most out of human employees and robots based on their distinct capabilities.

 Let's look at some of the specific roles that technicians and non-technicians (as well as the required skills) will play in enabling the adoption of conversation agents by companies:

Subject matter experts in the areas where conversation agents will be deployed will document the context of their daily work: language used, procedures followed, data used, and how they measure success.

AI & IOT Solutions Agency Dubai UAE

User experience designers, data scientists, and data engineers will develop processes for recording data from experts in the field and, in the future, from robot users.

Ontology managers and knowledge management experts will build a system that not only speaks the language of the organization, but can also associate words and phrases with meaningful entities and create context within the organization.

Communications staff writes task-based dialog boxes to define how the chat agent will interact and interact with users. These scripts should cover the many different paths that a user can take to achieve a final goal.

Organizational Culture

Hiring employees is a major change for any workplace - and it's rarely without an opponent. There are those who think that technology can not do the job and those who fear that it will eliminate their role. In such a tense environment, how can humans and robots hope to work together effectively? 

Change management and governance are critical but often overlooked areas in the implementation of conversation agents. They are essential to creating a culture in which conversation agents can flourish alongside humans.

It is interesting to note that bot can actually do much of the change management and governance work, thus promoting long-term adoption and return on investment possible through 
AI & IOT Solutions Agency Dubai UAE